Privacy Policy

We know how important your privacy is, so we only ask you to provide us with the information we really need.

What information we collect from you and why?

User Information

Information about how you arrived at our site and what pages you view during your session is automatically collected when you visit our site through cookies and Google Analytics. We’ve included more information about this further down. Some of this information is used to help us improve our site’s visibility and usability.

Forms

We collect your information when you fill out any forms on our site, such as contact forms or entering your email address to subscribe to our mailing list. This information is used to reply to your questions or to send you our newsletters and product updates.

By subscribing to our mailing list, you consent to receive promotional emails from us. You can unsubscribe at any time.

Plugins

When you activate your plugin license, we automatically collect information to authenticate your license and provide you with updates.

What data is kept/tracked when the license key is activated?

Tracking data is automatically sent to our servers once you activate your license key and then every 24 hours thenceforth (for as long as the plugin is active).

This includes the date of license activation/deactivation and the URL of the site.

Checkout

When you make a purchase a product from Extra Woo, the following information will be saved:

Payment Processors

When you make a purchase from us, you provide personal and payment information, such as credit card and contact information. We do not have access to your credit card information. We use two payment processing companies, Stripe and PayPal. These companies use their own security measures to protect your information during the transaction. By entering your payment details using either of these vendors, you consent to giving the company or companies access to your personal information. If you want to know more, please refer to the privacy policies of both Stripe and Paypal.

We use your location and billing details to screen for fraud.

How do we use your information?

We use the information about how you’ve arrived at and interacted with our site to help us improve the visibility and experience on our site as well as to analyze trends.

We use your email to send you information about your purchase, your license keys, updates, promotions, notifications, to provide support, and to keep in touch.

We use some other personal information such as your name and website details to create your account, manage your license/s and subscription/s, and provide you with support.

Other personal information may be used to verify your identity and authenticate your plugin licenses as well as to detect and prevent fraudulent activity and protect our services.

Who else has access to your information?

Apart from the team at Extra Woo, there are some other third parties that may have access to your information.

Cookies

Cookies are more than just tasty snacks. They’re also little encrypted data files that are created when you load a website in your browser. Every time you go back to that website, your browser will access that information and send it to the site’s server. Cookies are used for various purposes, including storing your preferences so you don’t have to enter them in again next time. They’re basically used all over the internet, including on our site.

You can read more about cookies here. If you decide you don’t like cookies, you can disable them yourself in your browser.

Google Analytics

We want to know what pages are the most popular so we can improve our site content and usability. For this reason, we use Google Analytics, which collects statistics about our visitors. This includes information about session time, pages visited, date and time of visit, the mode with which you came to our site (e.g. Google search or through a link elsewhere), and your location.

Embedded content and links to other sites

Some of our articles include videos and pictures embedded from other sites. If you click on an embedded video, your information will be used in the same way as if you had actually visited the host site. Your data may be collected and/or monitored by the original creators of the embedded content.

Where we include links to other sites, you are clicking the links at your own risk. While we have looked at all the sites that we’ve included links for, these links will take you to another site where we have no control or responsibility in relation to the use and collection of your personal data.

Drift

Our live chat is powered by Drift, which means they have access to the information you put in our live chat. By using our live chat, you consent to Drift receiving your personal information. You can have a look at their privacy policy here.

MailChimp

We use MailChimp to manage our subscriptions, such as newsletter subscriptions. By providing your email and consenting to receive email promotions, newsletters, and updates, you consent to MailChimp receiving your information. You can read their privacy policy here.

Affiliates

Where affiliate links are listed on our site, we may share non-personal statistics with the affiliate host in order to authenticate the affiliate program.

If required by law

If required by law, we may have to provide the Government with whatever data is required by the Government.

Your consent

With your consent, we may provide your data with other third parties to help with specific projects or solutions.

How long do we keep your data?

We only keep minimal data which for the reasons described in this policy. We only keep data as long as we need it and continue to operate. Just reach out on support, If you wish for us to delete your personal content.

Accuracy of data

It is your responsibility to contact us if your details change, such as email address, name, or contact details. We may require your identity confirmation in order to change any account details.

Changes to our policy

We might have to update our privacy policy if we make any changes to our site or if rules/regulations change, or if we’ve made stupid spelling/grammatical errors.

What can you do to limit the information we receive?

You can choose not to provide us with any optional personal information, but keep in mind this may impact on the quality of service you receive, for example, if we are not able to contact you due to not having your most recent details.

You can turn off the cookies in your web browser.

Feel free to ask us any questions about the information we have about you

We’re here to help! Contact us if you want to update, or delete any of the information we have stored about you (excluding any information we need to keep for administrative or security purposes), or if you just want to know more.