Last updated on the 20th October 2018

Steps in making a purchase

  1. Go to our website extrawoo.com
  2. Take a look at our plugins and select the desired plugin or bundle
  3. Click the blue checkout button
  4. Follow the steps to complete your purchase
  5. Pay using your preferred secure payment method – Paypal or (credit card) Stripe
  6. You will receive your receipt, invoice, log in details, and license key by email.

Plugin licenses

After you purchase our plugin, you will receive an email with your order and license details.

Your plugins require a valid license to be communicate with our update server. The plugin automatically display new available updates our sites plugin page.

If for some reason you do not receive an email with your license information, please contact us and we’ll sort it out for you.

License keys are valid for one year from the time you purchase them. You have access to updates and support while your license is active. Once your subscription has expired, you will need to renew it or make another purchase to continue receiving updates and support.

Your license keys are for you only. Please do not sell them, share them, give them away, or attempt to transfer them to someone else.

We have the right to revoke your license key at any time if you are not abiding by our terms and conditions.

Our products will not be available for download after your license has expired.

Subscription

Our plugins are sold with an annual subscription. This will automatically be created when you make a purchase. If you do not cancel your subscription, your license key will be renewed and your account with be debited each year using your preferred payment method. This way, you can still receive updates and support from us.

If you do want to cancel your subscription, you can do this by logging into your account on extrawoo.com, or you can log into your PayPal account and cancel your recurring payment there. We can also cancel your subscription for you, just let us know via support.

While you hold an active subscription, you can cancel your subscription for the next year and you will still receive updates and support for the remainder of the year you have purchased your plugin for. You can purchase the plugin again at any time, in which case you will get a new license key and receive updates and support again.

After your license key expires, you may still have access to some functions in the plugin, but you will not receive updates or support. We do not guarantee that the plugin will keep working with any WordPress or WooCommerce updates after your license expires and you cease receiving updates from us.

Support

We value your feedback and are here to help with any issues you come across in relation to our plugins. We are a very small team, but we will do the best we can to help you.

Support is only available to those who are holding a current license for our plugins. Our support covers you for the 12 months of your active subscription and is limited to Extra Woo plugins only. If you would like continuing support, we ask that you kindly renew your plugin license.

Our plugins are sold as they are and we can’t promise they’ll work with all other third-party plugins. This is because with so many different developers working on plugins and themes, not all of them will work together. If you encounter an issue with our plugin in relation to another plugin, we appreciate you contacting us and letting us know, but we can’t guarantee the conflicting products will function together now or in the future. Support may be provided at our discretion, and may incur additional fees, but we will always discuss this with you first.

If you do need help with other areas of your site, or with making any of our our plugins compatible with another specific plugin, we welcome you to contact us, but we reserve the right to choose if we take on any extra projects and to negotiate a fee for these projects with you.

Functionality

Our plugins are guaranteed to work with the default WordPress and WooCommerce themes. We do not guarantee that they will work with other third-party plugins, themes, software, or with all web browsers and hosts. If you need support, please contact us and we will do our best to help you within the limits of our support conditions.

We are constantly updating our plugins to optimize them for use with the most recent updates from WordPress. If you are using an older version of WordPress, we ask that you update to the latest version if you encounter any issues with our plugin.

Liability

Our plugins are sold as is with no warranty of any kind. By purchasing our plugins, you assume full responsibility for any loss that results from the installation or use of our plugins. We are not liable for any damages or losses, including data loss, whether direct, indirect, incidental or consequential, resulting from the use or incorrect use of our plugins.

You should always test all plugins on a staging site first, and remember to take a backup of your site before installing any new plugins. This is standard web development practise.

We are also not responsible for any loss or damages that may occur when using our plugins in combination with any third party plugins, themes, or software.

Updates

Updates for our plugins are available as long as you hold an active license. Once your license expires, you will no longer receive any updates until you renew your license again.

Accounts

An account will be created for you upon purchasing one of our products. You will receive an email which contains your account details. Extra Woo accounts can be accessed from https://extrawoo.com/my-account/. Your account allows you to manage your details, access past invoices, payments, manage your license keys.

Price Changes

We reserve the right to change, cancel, or update our pricing and subscription schedules at any time.

If you hold an active subscription, you will continue to be charged at your original purchase price.

If your subscription expires, you will no longer have access to your original price plan. You will have to re-purchase the plugin at the current price to continue to receive support and updates.

Returns and refunds

We have a 14 day money back guarantee. If you experience any problems, please contact us first to see if we can help you. If we are unable to help you, we will cancel your license and refund your product in full provided the following are true:

  • Your purchase was within the last 14 days
  • Your issue is regarding the install or use of our plugin
  • You have tried to contact support about the issue and we weren’t able to help

Please note that we do not issue refunds if your first contact with support is after you have held your plugin license for more than 14 days. If you have had your plugin license for more than 14 days, we assume you’ve been using our plugin. Refunds after this time will be at our discretion and dealt with on a case by case basis.

We do not issue refunds for compatibility issues with other third-party plugins or themes, but we urge you to contact support if you encounter any issues.

Your purchase of our product or products means that you agree to the conditions listed in this refund policy.

Email

We use email to send you order details, invoices, product licenses and downloads, updates, and promotions. We use MailChimp to manage our email subscriptions, so they may also have access to your email details when you sign up with us.

We will contact you prior to your license expiring so you have the option to renew.

You may opt out of email updates at any time.

Agreement

By purchasing our product or products, you indicate that you have read and agree with the Terms and Conditions on this page. We reserve the right to change or update our Terms and Conditions at any time.